In only four months we developed an innovative digital solution for the Internet and mobile, and reinforced the server-side, to enable customers to independently manage an insurance claim process online from start to finish, thus eliminating the need to contact any service center by phone. 

The project interfaces with the existing SAP based legacy system at the Phoenix to provide a user experience layer and a generic infrastructure which enables future project acceleration and expansion into additional areas of insurance. The goal is to create a digital insurance claim experience for every possible insurance claim type, while maintaining the design and functionality to produce a consistent experience for the end user.

The online insurance claim website provides the end user with a personal representative who the customer can contact directly through the website throughout the claim processing cycle. Each insurance claim is handled separately in a unique "claim room" and the claim progress is also displayed in real time on a timeline. 

Customers benefit from knowing exactly what the status of their claim is at any given time, by viewing documents and financial comments regarding the claim, as well as marketing content about the claim that might be of interest to them. 

The project boosted customer satisfaction to new levels, and just as impressively, it greatly improved the experience for the Phoenix's service representatives.

We used Angular for the client-side and .Net Core on the server side working with complex legacy systems and SAP which require deep familiarity with.

We worked in full collaboration with the Phoenix to create a user experience tailored for its needs, with user-friendly interfaces, in line with the current times. We analyzed, designed and developed the system to production in record time! 

It took only four months to develop the first insurance claim room for palliative coverage, and it now takes between 2 and 4 weeks for the customer to independently develop additional rooms for other insurance claims areas.